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Handling of Returns

Each dis­tri­bu­tion stage in a three-​stage dis­tri­bu­tion sys­tem is re­spons­ible for the risks of its own ma­ter­i­als schedul­ing. As part of a co­oper­at­ive busi­ness re­la­tion­ship, a re­turn of goods can there­fore only be an ex­cep­tion.

The following terms and conditions apply for any such exception:

1. Any ac­cept­ance of re­turned goods is on a vol­un­tary basis at all times and without re­cog­ni­tion of any legal ob­lig­a­tions. The whole­sale trade alone shall be en­titled to a re­turn of goods in ac­cord­ance with the fol­low­ing terms and con­di­tions.

2. Re­turns and ware­house li­quid­a­tions and stock clear­ances must be re­por­ted using the re­turns re­gis­tra­tion form, which can be found at https://part­ner.gira.com/en/ser­vice/meingira/pro­fil.html
(Please note, that you have to log in to your My Gira ac­count to ac­cess the Gira re­turns portal)

3. Only sale­able goods in ori­ginal pack­aging will be ac­cep­ted. Goods which are no longer lis­ted in the cata­logue or no longer sale­able, as well as custom-​made products, can­not be ac­cep­ted as re­turned goods. Only those goods which were pur­chased within the last 24 months will be ac­cep­ted as re­turned goods. This must be veri­fied by in­clud­ing the order con­firm­a­tion / de­liv­ery note.

4. Re­turns with a total value of less than EUR 250 will not be cred­ited or re­fun­ded. These re­turns will not be pro­cessed due to the high level of manual ex­pendit­ure in­volved. In these cases, Gira re­serves the right to dis­pose of the goods. By re­turn­ing goods that ful­fil the con­di­tions stated in sen­tence 1, you de­clare your agree­ment to the de­struc­tion of the goods in­so­far as you have not de­man­ded a re­turn of the goods within 4 weeks. Dis­posal of the goods will not take place until after the end of this period at the earli­est. There will be no re­turn of the goods.

5. We will charge a flat rate of 15 % of the cost price for the in­spec­tion, ac­count­ing and stor­age as part of re­turns hand­ling. A flat rate of 15 % of the cur­rent pur­chase price will be charged if no order con­firm­a­tion or de­liv­ery note has been provided.

6. Ac­cept­ance of re­turns is al­ways sub­ject to re­ser­va­tion.

For further enquiries, please contact:

Tel. +49(0)2195-​602 512
Fax +49(0)2195-​91 603 534
ser­vice­cen­ter@gira.de 

Thank you for your kind co­oper­a­tion.

 

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